Last Updated: 14 April 2026
At GetShieldly, we are committed to delivering high-quality antivirus software, cybersecurity solutions, and safety devices. We aim to ensure customer satisfaction while maintaining transparency and fairness in all transactions. This Refund, Return & Cancellation Policy outlines the terms under which refunds, returns, and cancellations are processed.
By purchasing from our website, you agree to the terms stated in this policy.
1. Overview
GetShieldly offers both digital products (such as antivirus licenses and subscriptions) and physical products (such as security devices and hardware). Due to the nature of these products, different refund and return conditions apply.
We encourage customers to carefully review product descriptions and compatibility requirements before making a purchase.
2. Refund Policy for Digital Products
Digital products include:
- Antivirus software licenses
- Internet security subscriptions
- Activation keys and digital downloads
a) Eligibility for Refund
Refunds for digital products may be granted under the following conditions:
- The product key or license is not delivered
- The license key is invalid or non-functional
- The product cannot be activated due to a technical issue from our side
- Duplicate purchase due to system error
b) Non-Refundable Conditions
Refunds will not be issued in the following cases:
- The product has been successfully activated or used
- Incorrect product selection by the customer
- Compatibility issues with your device (unless stated otherwise)
- Change of mind after purchase
Digital products are considered consumed once delivered and activated, which is standard in the cybersecurity and antivirus industry.
3. Refund Request Process
To request a refund:
- Contact our support team within 7 days of purchase
- Provide:
- Order ID
- Proof of purchase
- Description of the issue
- Our team will verify your request and respond within 3–5 business days
Approved refunds will be processed to the original payment method within 7–10 business days, depending on your payment provider.
4. Return Policy for Physical Products
Physical products include:
- Security devices
- Networking hardware
- Data protection equipment
a) Eligibility for Return
You may request a return if:
- The product is damaged during delivery
- You received the wrong item
- The product is defective or not functioning properly
b) Return Conditions
To be eligible for a return:
- The product must be unused and in original packaging
- All accessories, manuals, and components must be included
- The return request must be made within 7 days of delivery
c) Non-Returnable Items
Returns will not be accepted if:
- The product has been used or physically damaged by the customer
- The request is made after the return window
- The product is not in its original condition
5. Return Process
To initiate a return:
- Contact our support team with order details
- Share images/videos of the product (if damaged or defective)
- Wait for return approval and instructions
Once approved:
- You may be required to ship the product back to our designated address
- Return shipping charges may be borne by the customer unless the issue is from our side
After receiving and inspecting the product, we will process a replacement or refund.
6. Cancellation Policy
a) Order Cancellation (Before Processing)
- Orders can be canceled before they are processed or dispatched
- Full refund will be issued in such cases
b) Order Cancellation (After Processing)
- Once a digital product is delivered, cancellation is not possible
- For physical products, cancellation may not be possible after dispatch
We recommend contacting support immediately if you wish to cancel an order.
7. Replacement Policy
We offer replacements under the following conditions:
- Defective product
- Wrong product delivered
- Product damaged in transit
Replacements are subject to stock availability. If a replacement is not available, a refund may be issued.
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Processing times may vary depending on your bank or payment gateway
If the issue persists, contact our support team for assistance.
9. Important Notes
- All refund and return requests are subject to verification
- Abuse of refund policies may result in account restrictions
- We reserve the right to refuse refunds if policy conditions are not met
10. Limitation of Liability
GetShieldly is not responsible for:
- Loss of data due to improper product usage
- Compatibility issues not mentioned in product specifications
- Delays caused by third-party logistics or payment providers
Customers are encouraged to follow proper cybersecurity practices and product usage guidelines.
11. Customer Responsibility
Customers are responsible for:
- Providing accurate information during purchase
- Ensuring product compatibility with their system
- Keeping backup of important data
Our antivirus solutions enhance protection but do not guarantee 100% prevention against all threats.
12. Policy Updates
GetShieldly reserves the right to modify this policy at any time. Changes will be updated on this page with a revised date.
Continued use of our services indicates acceptance of updated terms.
13. Contact Us
For any refund, return, or cancellation requests, please contact us:
GetShieldly Support Team
📧 Email: support@getshieldly.com
🌐 Website: https://getshieldly.com/
